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Shopping for your home should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.
A few items can’t be returned, including:
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You can choose between a refund in store credit or a refund to your original payment method (minus return shipping costs). We also offer pickup services for an additional fee.
Our return policy is slightly different for some products and special-occasion purchases:
Most mattresses come with a 30-Night Comfort Guarantee. Try your new mattress for up to 30 nights, and if you’re not in love, contact us to arrange an exchange. You can return or exchange a mattress once per order.
If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once your furniture is installed, it can’t be returned.
You have until January 31 to return items purchased between November 1 and December 31.