Return Policy

Return Policy

Shopping for your home should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.

A few items can’t be returned, including:

  • Gift cards
  • Personalized items
  • Items marked “Non-Returnable” on the sale page
  • Items purchased as part of a bundle at a discounted rate, e.g. “5 for $25” (unless the entire bundle is returned)

Ready to start a return? Click here

Refund Options

You can choose between a refund in store credit or a refund to your original payment method (minus return shipping costs). We also offer pickup services for an additional fee.

Modified Return Policies

Our return policy is slightly different for some products and special-occasion purchases:

Mattress Return Policy

Most mattresses come with a 30-Night Comfort Guarantee. Try your new mattress for up to 30 nights, and if you’re not in love, contact us to arrange an exchange. You can return or exchange a mattress once per order.

If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once your furniture is installed, it can’t be returned.

Extended Holiday Return Policy

You have until January 31 to return items purchased between November 1 and December 31.